THE BIG QUESTION
HOW WELL is your organization prepared for a disruption of crisis proportions?
Have you identified potential disruption threats and assessed their impact on people, assets, operations and the environment?
Do you understand the internal and external interdependencies that will enable you to contain and quickly recover from an unexpected crisis disruption?
How well integrated are your crisis response plans with public authorities and infrastructure owners, beyond first responders?
Do you know how to effectively communicate with employees, suppliers, customers, the media, public officials and the general public?
Are your senior executives properly trained to implement the crisis plans; do they understand the cascading affect of their decisions and decisions made by others?
Next: The Imperative
During the 2003 blackout, being prepared helped Ford Motor Company stem the bleeding. Ford immediately switched some critical operations to battery backups and generators to maintain data and continue serving retail customers and dealers.