Recent events such as terrorist acts, hurricanes and power outages have shown us that interruptionsto our businesses, not to mention our daily lives, are never far away. Even the best-thought-out disaster-response plans are inadequate if they don’t include effective means of communicating to first responders, citizens and emergency operations centers.

Hopefully, in 2006, we will experience fewer disasters than we did in 2005. However, managers must operate with the assumption that they may face unexpected events at any moment. By following the best practices below, learned through responses to recent disasters, business leaders can make adjustments that will help them manage and effectively communicate through any threat to the continuity of their operations.

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